After converting a VM running Windows 2008 r2 from VMware to Hyper-V, we receive event ID 1000 and 7031 as listed below.
Log Name: System
Source: Service Control Manager
Date: 3/7/2014 2:24:58 PM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
The VMware Tools Service service terminated unexpectedly. It has done this 806 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
Log Name: System
Source: Service Control Manager
Date: 3/7/2014 2:24:58 PM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
The VMware Tools Service service terminated unexpectedly. It has done this 806 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.
Then I disabled the all Vmware services such as VMware tools service and VMwrae Upgrade helper. Now, I receive Event ID:
Log Name: Application
Source: vmStatsProvider
Date: 3/11/2014 12:15:40 AM
Event ID: 257
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Description:
The "vmStatsProvider" can not be initialized. "vmGuestLib" returns error "VMware Guest API is not running in a Virtual Machine" (2).
Log Name: Application
Source: vmStatsProvider
Date: 3/11/2014 12:15:40 AM
Event ID: 259
Task Category: Guest Library API
Level: Error
Keywords: Classic
User: N/A
Description:
Unable to start "vmGuestLibrary". Error: "VMware Guest API is not running in a Virtual Machine" (2).
If I try to uninstall VMwrae tools, I can’t remove it with this message: “setup failed to determine which VMware product this virtual machine is running on”
How can I fix the problem?
Bob Lin, MCSE & CNE Networking, Internet, Routing, VPN Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com